FAQs

Top companies are outsourcing their call volume through STP Mills and Company. We then outsources to customer service professionals that are working from home and connect them to the clients in need of services. You certify for the company you choose to provide your services to, and start taking inbound customer service calls from your home. It is all computerized so you basically log into your computer and into the clients systems and the calls come directly into your phone line! You answer the phone as if you are in a call center! It’s a pretty cool concept. It gives people that can’t work outside the home or need flexibility an opportunity to be in business for themselves and make a living! 

 Yes, absolutely. We do not recommend taking 2 certification courses at the same time though. Each class is a commitment of 4 hours class time a day and 2-3 hours homework. Not to mention you are taking in a lot of information and it is easy to get overwhelmed with two classes. My advice would be to finish one class, service the client for at least the first SOW period so that you feel proficient enough to handle the client and then take on a second client.

*** If you are under a certification SOW and decide to end your SOW early, that is considered dropping a certification course and you will be required to wait 30 days before enrolling in another certification course. I highly advise enrolling in another course before you drop your current SOW. 

Our Choice for a Professional Phone

You will definitely need a great headset for your phone in order to service any client. We recommend the Plantronics® device with the built in headset. Here are a few of our recommended phone/headset systems: 

https://www.amazon.com/Plantronics-S12-Telephone-Headset-65145-01/dp/B000136P8W/ref=sr_1_3?ie=UTF8&qid=1506862132&sr=8-3&keywords=plantronics+headset+s12&refinements=p_n_condition-type%3A6461718011

https://www.amazon.com/Plantronics-T10-Headset-Discontinued-Manufacturer/dp/B00004U8K1/ref=sr_1_1?s=wireless&ie=UTF8&qid=1506862208&sr=1-1&keywords=plantronics+t10+corded+headset+telephone+system&refinements=p_n_condition-type%3A6503242011

https://www.amazon.com/Plantronics-TELEPHONE-HEADSET-S11-65148-11/dp/B0001V3IB6/ref=sr_1_5?s=wireless&ie=UTF8&qid=1506862441&sr=1-5&keywords=plantronics+headset+telephone+system

Our Agents are Independent Contractors, customarily engaged in an independently established trade, occupation, profession, or business and are allowed to represent competitors and also hold other full time occupations. 

Investment 

Significant Investment – Understand that this type of work does require a significant investment in order to provide services to the clients on the STP Mills & Co Job Board. Some of the investments that need to be made are the following but not limited to:

1. Computer that meets the technical requirements
2. Wired mouse and keyboard
3. Headset for certification class
4. Phone system with noise cancelling headset
5. Hardwired dedicated internet
6. Dedicated telephone line
7. Office space (Can be anywhere)
8. Client certification course which can be an investment of anywhere between $9 and $249

The admissions process takes between 1 and 7 days. Once you complete the admissions process and join the STP Mills & Co team you then choose a client certification course. Realistically, it will be around 30 days before the class starts. Classes are typically around 30 days. Once certified you can start working immediately. Depending on how quickly you choose a class, it can take around 2 months.
Because you are self employed, you are in control on when and how much you work. Choose a client that has a contract that meets your needs. If you need to provide your services only during the daytime or would like a client that is open 24/7, you can choose to do so.